Responsible
Gaming at
bajj365

1. Our Commitment to Responsible Gaming

bajj365 firmly believes that gambling should be an enjoyable, voluntary form of entertainment — never a financial strategy, a coping mechanism, or a source of distress. As an English-language online casino and sports betting platform serving the Bangladesh market, we take our responsibility to player welfare extremely seriously.

Our responsible gaming programme is built on three core principles: Prevention (giving players the tools they need before problems develop), Intervention (identifying and reaching out to players who show signs of risk), and Support (directing players to professional help without delay when they need it). These principles guide every product decision we make at bajj365.

bajj365 staff who interact with players are trained to recognise the signs of problem gambling and to respond with empathy and practical guidance. Our responsible gaming tools are built directly into the platform and can be activated at any time — they are not hidden in obscure menus or made deliberately difficult to find.

2. 18+ Age Restriction

bajj365 strictly enforces an 18+ age policy. It is illegal and strictly forbidden for any person under the age of 18 years to register an account, make a deposit, or participate in any form of gambling on bajj365. This policy applies to all players in Bangladesh without exception.

Every new player is required to confirm their date of birth at the point of registration. bajj365 reserves the right to request identity documentation (such as a National Identity Card or passport) to verify a player's age at any time, and to suspend account access pending that verification. If age verification confirms that a player is under 18, the account will be permanently closed and any deposits returned.

Protecting Minors in the Home

If you share a device or household with minors, bajj365 strongly recommends the following precautions:

• Never share your bajj365 login credentials with anyone, including family members;
• Always log out of your bajj365 account when you are not actively using it;
• Use a strong, unique password for your bajj365 account that cannot be easily guessed;
• Consider enabling device-level parental controls on shared phones or computers;
• Talk openly with young people in your household about the risks and legal restrictions associated with gambling.

3. Deposit Limits

Deposit limits are one of the most effective tools for keeping gambling expenditure under control. bajj365 allows every registered player to set a cap on the total amount they can deposit over a defined time period. The following limit types are available:

Limit Type	Period	Minimum (৳)	Maximum (৳)	Effective Immediately?
Daily Deposit Limit	Rolling 24 hours	৳500	৳50,000	Yes (when tightening)
Weekly Deposit Limit	Rolling 7 days	৳1,000	৳200,000	Yes (when tightening)
Monthly Deposit Limit	Rolling 30 days	৳2,000	৳500,000	Yes (when tightening)

When you reduce a deposit limit, the new (lower) limit takes effect immediately. When you request an increase, a mandatory 7-day cooling-off period applies — this protects you from making impulsive decisions to increase your spending in the heat of the moment. During the cooling-off period, the existing lower limit remains in force.

4. Time-Out & Cooling-Off Periods

A time-out is a short-term account suspension designed for players who want to take a deliberate break from gambling without committing to a full self-exclusion. Time-outs are useful if you feel you have been gambling too frequently, if you are going through a stressful period and want to remove temptation, or if you simply want to reset your habits.

bajj365 offers the following time-out durations:

• 24-hour time-out: Account suspended for one full day. Useful for a quick reset after a losing session;
• 3-day time-out: Account suspended for 72 hours. Suitable for a short cooling-off period over a weekend;
• 7-day time-out: Account suspended for one full week. Recommended if you have noticed your gambling increasing in frequency;
• 30-day time-out: Account suspended for one calendar month. Appropriate for a more meaningful pause and reassessment of your gambling habits.

During a time-out, you will not be able to log in, place bets, make deposits, or access any gambling features on bajj365. All promotional communications from bajj365 will be paused for the duration of your time-out. Your account and balance remain intact and will be accessible again once the time-out period expires.

A time-out cannot be cancelled or shortened once activated — this is a deliberate feature of the tool, not a technical limitation. If you believe you need a longer break, you should consider activating a self-exclusion instead (see Section 5 below).

5. Self-Exclusion

Self-exclusion is a formal, binding commitment to stop gambling on bajj365 for a specified period of time. It is intended for players who recognise that their gambling has become, or is at risk of becoming, a problem. bajj365 treats all self-exclusion requests with the utmost seriousness and urgency.

The following self-exclusion durations are available:

• 6-month self-exclusion
• 1-year self-exclusion
• 3-year self-exclusion
• Permanent self-exclusion (account permanently closed with no option to reopen)

What Happens When You Self-Exclude

• Your bajj365 account is immediately suspended and you are logged out;
• Any pending withdrawal of your account balance will be processed within 5 business days;
• All marketing and promotional emails from bajj365 are permanently stopped for the duration of the exclusion;
• bajj365 will take reasonable steps to prevent you from opening a new account under a different identity during the exclusion period;
• At the end of a time-limited exclusion, you will be required to complete a brief responsible gaming assessment before your account can be reactivated — reactivation is not automatic.

To activate a self-exclusion, log in to your account, navigate to Account Settings > Responsible Gaming > Self-Exclusion, and select your preferred duration. Alternatively, you can request immediate self-exclusion by emailing support@bajj365 with the subject line "Self-Exclusion Request" — your account will be suspended within 2 hours of receiving your email.

6. Warning Signs of Problem Gambling

Problem gambling exists on a spectrum — it rarely appears suddenly but develops gradually over time. The earlier you recognise the warning signs, the easier it is to take corrective action. bajj365 encourages all players to reflect honestly on their gambling behaviour on a regular basis.

Common warning signs include but are not limited to:

• Spending more money on gambling than you originally intended or can comfortably afford;
• Gambling to recover money lost in previous sessions (chasing losses);
• Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling;
• Borrowing money, selling personal possessions, or taking out loans to fund gambling;
• Feeling anxious, irritable, or restless when you are unable to gamble;
• Hiding your gambling activity or the amounts you have spent from people close to you;
• Gambling as a way to manage stress, depression, loneliness, or other emotional difficulties;
• Promising yourself or others that you will stop but finding yourself unable to follow through;
• Increasing bet sizes over time in order to experience the same level of excitement.

If any of these signs are familiar to you, please do not hesitate to use bajj365's responsible gaming tools or reach out to our support team. Seeking help is a sign of strength, not weakness.

7. Support & Resources

bajj365's own support team is your first point of contact for any responsible gaming concern. We can activate tools, suspend accounts, and provide guidance on next steps. However, we also recognise that professional, independent support is often the most effective path to recovery.

If you feel that gambling is causing harm to yourself or your family, we encourage you to seek help from a qualified professional or helpline. Resources available to players in Bangladesh include counselling services, community mental health centres, and national addiction support helplines. Your local healthcare provider can also refer you to appropriate support services in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and other cities across Bangladesh.

bajj365 support is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). Our team communicates in English and can help you activate any responsible gaming tool, process an urgent self-exclusion request, or simply listen if you need to talk about your gambling habits.

bajj365 also encourages players to speak openly with trusted friends or family members about their gambling. A support network of people who care about you can make a significant difference during difficult periods. You do not have to manage this alone.

8. How to Request Help

bajj365 has made the process of requesting responsible gaming assistance as straightforward as possible. There are three ways to get help quickly:

Option A — Via Account Settings

Log in to your bajj365 account, go to Account Settings, and select the Responsible Gaming tab. From there you can activate deposit limits, session limits, loss limits, reality check alerts, a time-out, or a self-exclusion — all without needing to contact support.

Option B — Via Email

Send an email to support@bajj365 with your registered username and the specific tool or action you require. For urgent self-exclusion requests, use the subject line "Self-Exclusion Request — URGENT". Our team will action your request within 2 hours and send you an email confirmation.

Option C — Via Live Chat

Use the live chat feature within your logged-in bajj365 account to speak with a support agent directly. Inform the agent that you have a responsible gaming concern — they are trained to handle these conversations with care and can escalate to a senior responsible gaming specialist if needed.

bajj365 is continuously improving its responsible gaming programme. We welcome feedback from players on how we can better support your wellbeing. If you have a suggestion, please include it in any email to support@bajj365 — every message is read and considered by our team.

This Responsible Gaming policy was last reviewed in 2026. bajj365 reserves the right to update these guidelines at any time to reflect improvements in player protection standards. Players will be notified of material changes by email. 18+